Our Jewellery Spa Programme is our dedicated aftercare service, created to preserve the beauty, comfort, and longevity of your pieces. Through professional cleaning, refurbishment, repairs, and re-plating where suitable, we help your pieces continue to accompany you through everyday moments and special occasions alike.
24-Month Warranty Coverage
Moss & Lupine offers a 24-month warranty from the date of purchase, covering manufacturing defects only.
Within the 24-month warranty period, each eligible piece is entitled to:
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One-time complimentary re-plating service in gold or rhodium
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One-time professional general cleaning
Each piece will be assessed by our team before any servicing, repair, or restoration is carried out.
What Is Not Covered Within the 24-Month Warranty
Our warranty does not cover:
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General wear and tear
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Modifications, repairs, or alterations done by third parties
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Lost or stolen items
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Accidental damage
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Scratches, dents, nicks, or other surface marks
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Broken chains, bracelets, or bent earring posts caused by mishandling
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Damage caused by improper care, use, or storage
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Discolouration caused by exposure to chemicals, perfume, lotion, seawater, or swimming pools
Spa Servicing After 24 Months
For repairs or services beyond the warranty coverage, please refer to the price list below.
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Service: |
Includes: |
Price: |
|
Professional general cleaning: |
Surface cleaning, light polishing |
From $20 onwards |
|
Re-plating service in gold or rhodium: |
General cleaning, apply new coating of gold or rhodium |
From $45 onwards |
|
*Minor repair: |
Restore minor dents and reshaping the piece to its best condition. Fix or replace of clasps/small components. |
From $30 onwards |
|
Replacement: |
Gemstones and pearl may vary slightly in colour, size, shape, and appearance. |
From $35 onwards |
|
Enamel repair or restoration: |
Enamel restoration includes repairing chipped or damaged areas where suitable. |
From $65 onwards |
|
Signature refurbishment: |
Cleaning, polishing, repairs and re-plating where required. |
From $120 onwards |
*Prices are indicative and subject to assessment. Final quotations may vary based on the design, materials, and condition of each piece.
*The replacement will be made using the closest available gemstone or pearl.
Handcrafted & Natural Variations
Slight irregularities and variations in handcrafted details, as well as the natural characteristics of stones, including internal inclusions, are part of what makes each piece unique.
Natural gemstones may vary slightly in colour, size, shape, and appearance. These variations are not considered defects, but rather a reflection of their authenticity, individuality, and natural beauty.
Loose Gemstones & Pearls
Loose gemstones or pearls are covered for up to three months from the date of purchase, subject to assessment by our team. If the issue is determined to be a manufacturing defect, we will repair or replace the affected gemstone or pearl where suitable.
This warranty does not cover after the three-month period, nor does it apply to damage caused by rough handling or general wear.
Enamel Pieces
Care & Craftsmanship
Every enamel piece is delicately handcrafted. As a result, slight variations in color, tone, and finish are natural characteristics rather than defects—making every piece uniquely its own. To preserve its delicate beauty, protect your piece from accidental drops, hard impacts, or rough handling.
Warranty & Evaluations
Damage from external impact is not considered a manufacturing defect and is not covered under warranty. However, we assess all concerns on a case-by-case basis. If your piece needs attention, do reach out with your order details and clear photos so our team can review it for you.
Moss & Lupine reserves the right to review, update, amend, or discontinue this policy from time to time, without prior notice.
