GIVING YOUR MOSS & LUPINE JEWELLERY A SECOND LIFE

Reformation Programme

Customers may return their Moss & Lupine jewellery in exchange for store credits. All returned pieces will be recycled, repurposed, or re-crafted for future creations, to reduce waste while allowing each piece to continue its story in a new form.

How It Works

1. Submit your request

Contact us with your order number and clear photos of the Moss & Lupine jewellery pieces you would like to send in. 

2. Review & send-in

Our team will review the pieces and confirm their eligibility under the Reformation Programme. Once approved, you may arrange to send in your pieces to us by drop-off or delivery. Delivery costs will be borne by the customer. 

3. Store credit issuance

Store credits will be issued within 5–7 business days and will be valid for 6 months from the date of issue. 

4. A new beginning

Returned pieces will be recycled, repurposed, or re-crafted for future Moss & Lupine creations.

Store Credit Value

Store credits will be issued based on the purchased value of the returned piece:


  • Items below S$199: S$30 store credit

  • Items from S$200 and above: S$50 store credit

The final store credit amount will be confirmed by Moss & Lupine upon assessment.

Programme Terms


  • Only Moss & Lupine jewellery is accepted

  • Returned pieces will be recycled, repurposed, or re-crafted for future creations

  • Issued store credits are final, non-refundable, and cannot be exchanged for cash

  • It cannot be used in conjunction with any promotions, discounts, or other store credits

  • All credits are valid for 6 months from the date of issue

    Items submitted under the Reformation Programme will not be returned once accepted.


Moss & Lupine reserves the right to review, update, amend, or discontinue this policy, including any programme terms or store credit values, from time to time without prior notice.