GIVING YOUR MOSS & LUPINE JEWELLERY A SECOND LIFE
Reformation Programme
Customers may return their Moss & Lupine jewellery in exchange for store credits. All returned pieces will be recycled, repurposed, or re-crafted for future creations, to reduce waste while allowing each piece to continue its story in a new form.
How It Works
1. Submit your request
Contact us with your order number and clear photos of the Moss & Lupine jewellery pieces you would like to send in.
2. Review & send-in
Our team will review the pieces and confirm their eligibility under the Reformation Programme. Once approved, you may arrange to send in your pieces to us by drop-off or delivery. Delivery costs will be borne by the customer.
3. Store credit issuance
Store credits will be issued within 5–7 business days and will be valid for 6 months from the date of issue.
4. A new beginning
Returned pieces will be recycled, repurposed, or re-crafted for future Moss & Lupine creations.
Store Credit Value
Store credits will be issued based on the purchased value of the returned piece:
Items below S$199: S$30 store credit
Items from S$200 and above: S$50 store credit
The final store credit amount will be confirmed by Moss & Lupine upon assessment.
Programme Terms
Only Moss & Lupine jewellery is accepted
Returned pieces will be recycled, repurposed, or re-crafted for future creations
Issued store credits are final, non-refundable, and cannot be exchanged for cash
It cannot be used in conjunction with any promotions, discounts, or other store credits
All credits are valid for 6 months from the date of issue
Items submitted under the Reformation Programme will not be returned once accepted.
Moss & Lupine reserves the right to review, update, amend, or discontinue this policy, including any programme terms or store credit values, from time to time without prior notice.
