What payment methods are available?
Order-Related Queries
Can I pick up my order?
Can I cancel my order after it has been shipped out?
When will my order ship out?
How do I track my order?
Can I exchange my order?
Can I cancel my order?
Delivery & Shipping
Where do we ship?
Do I have to pay duties & taxes for my order?
What are my shipping options?
How much does shipping cost?
When will my order ship out?
What if my jewellery gets lost during shipment?
Return Policy
What is your return policy?
How can I return an M & L product?
How long does it take for a return parcel to be processed?
Are there any return charges?
Refurbishments
How do I request for refurbishment services?
How much does refurbishment cost?
Care & Maintenance
How do I care for my jewellery?
What do I do if my jewellery piece tarnishes?
Size Guide (Chains)
What chain material do you use?
Is there a chain size guide?
Currently, we accept credit/debit card payments via our website.
An error occurred as I was attempting to check out. How do I know if payment went through?Order-Related Queries
Can I pick up my order?
Can I cancel my order after it has been shipped out?
When will my order ship out?
How do I track my order?
Can I exchange my order?
Can I cancel my order?
Delivery & Shipping
Where do we ship?
Do I have to pay duties & taxes for my order?
What are my shipping options?
How much does shipping cost?
When will my order ship out?
What if my jewellery gets lost during shipment?
Return Policy
What is your return policy?
How can I return an M & L product?
How long does it take for a return parcel to be processed?
Are there any return charges?
Refurbishments
How do I request for refurbishment services?
How much does refurbishment cost?
Care & Maintenance
How do I care for my jewellery?
What do I do if my jewellery piece tarnishes?
Size Guide (Chains)
What chain material do you use?
Is there a chain size guide?